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	<title>Delivering Value through Process Solutions &#187; Customer</title>
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		<title>The Ultimate Question : Driving Good Profits and True Growth</title>
		<link>http://www.rgopinath.com/2011/10/08/bookworm-reads-the-ultimate-question-driving-good-profits-and-true-growth/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=bookworm-reads-the-ultimate-question-driving-good-profits-and-true-growth</link>
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		<pubDate>Sat, 08 Oct 2011 12:36:15 +0000</pubDate>
		<dc:creator>Gopinath</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer]]></category>

		<guid isPermaLink="false">http://www.rgopinath.com/?p=245</guid>
		<description><![CDATA[Author: Fred Reichheld Published: 2006 Publisher: Harvard Business Press As per the author Fred Reichheld, customer satisfaction surveys conducted by organizations have several limitations.Firstly the percentage of customers responding to these surveys is low. Secondly when the survey results are &#8230; <a href="http://www.rgopinath.com/2011/10/08/bookworm-reads-the-ultimate-question-driving-good-profits-and-true-growth/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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